New Residents

If you do not have a smartphone or a computer, you can call us at (800) 270-2064 to speak to a customer service representative. If we are unavailable and you leave us a voicemail, we will get back to you.

You can submit a service request by using the Rentec Direct mobile app or going to the online Resident Portal. You will need to provide details on the location of the issue, the type of issue (plumbing, appliance, pest control, etc.) and a complete description of the problem. Detailed descriptions that include photos and/or videos will lead to faster, more accurate service.

Neema Property Management considers the following an emergency:

  • No water, no electricity – In the event this occurs, please contact the local utility provider before contacting the property management team.
  • Broken or non-working exterior doors, locks, or windows.
  • No heat (when outside temperature is below 50 degrees)
  • No Air Conditioning – When the outside temperature is above 85 degrees in Texas.
  • Toilet not working (one bathroom homes only)
  • Flooding or significant leaks
  • Inoperable refrigerator
  • Fire (call 911 immediately)
  • Burglary or robbery (call 911 immediately)

Rent Payments and Other Issues

Rent is due on the first day of the month unless your lease agreement dictates otherwise.

Yes, there is a late fee. Please refer to your lease agreement for specific information on the late fee amount.

Yes, this is preferred. If you already have an account set up in our Resident Portal, you can log in and pay at any time.

If you do not yet have an account set up, you can begin the setup process by going to the portal and clicking Sign Up. You will need to have a government-issued ID and supply us with a copy to verify your identity.

Yes, that is the preferred method of payment for all payments. We accept Visa, Mastercard and Discover.

Yes, there is a credit card transaction fee of 2.95% and a 3% convenience fee. If you pay by ACH, there is no charge.

We do not accept any cash payments for rent or other fees.

NSF stands for non-sufficient funds. We will charge an NSF fee for a failed payment attempt if there are not enough funds in your account at the time of payment processing. The amount of the NSF fee is listed in your lease.

Utilities may be set up in a variety of ways, depending on where you live and the wishes of the property owner. In many cases, residents will be responsible for contacting the utilities companies, transferring the bills directly to their names, and paying any associated fees.

Upon service of the notice, you will have three business days to either submit the payment amount specified on the notice or vacate the premises. If you believe you were served a 3-Day Notice in error, please contact us immediately via the mobile app or online Resident Portal.

Move Out Instructions

How do I move out?

Provide notice of your intent to vacate through the Resident App or online Resident Portal (see the category Notice to Vacate). Alternatively, you may email [email protected] with your desired move-out date. Your Property Manager will assist you through the required steps. If your lease is expiring soon or you are on a month-to-month lease, you can provide notice at any time, but most leases do require 60 days advance notice before moving out. You will be responsible for rent during the period covered by the notice.

If your lease is not expiring soon and you wish to break your lease, contact us online through your Resident Portal or email us at [email protected]. Your Property Manager will explain your options.

When you submit your notice to vacate, you will need to provide the following:

  • Your intended move out date
  • Your forwarding address (for after you move)

On move out day, you will need to:

  • Make sure you have paid all outstanding balances on your account.
  • Stop any auto-payments you may have set up.
  • Cancel any utilities in your name.
  • Leave your home in the condition you received it (as verified by your original move-in inspection report), less any standard wear-and-tear.
  • Send a photo of the location of all keys, access cards, and remotes that you were issued to your Property Manager (via either the Resident Portal or email [email protected])
  • Confirm via phone, text, or email that you have vacated the property.

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