FAQ

If you do not have a smartphone or a computer, you can call us at (800) 270-2064 to speak to a customer service representative. If we are unavailable and you leave us a voicemail, we will get back to you.

You can submit a service request by using the Rentec Direct mobile app or going to the online Resident Portal. You will need to provide details on the location of the issue, the type of issue (plumbing, appliance, pest control, etc.) and a complete description of the problem. Detailed descriptions that include photos and/or videos will lead to faster, more accurate service.

Neema Property Management considers the following an emergency:

• No water, no electricity – In the event this occurs, please contact the local utility provider before contacting the property management team.
• Broken or non-working exterior doors, locks, or windows.
• No heat (when outside temperature is below 50 degrees)
• No Air Conditioning – When the outside temperature is above 85 degrees in Texas.
• Toilet not working (one bathroom homes only)
• Flooding or significant leaks
• Inoperable refrigerator
• Fire (call 911 immediately)
• Burglary or robbery (call 911 immediately)

Rent is due on the first day of the month unless your lease agreement dictates otherwise.

Yes, there is a late fee. Please refer to your lease agreement for specific information on the late fee amount.

Yes, this is preferred. If you already have an account set up in our Resident Portal, you can log in and pay at any time.

If you do not yet have an account set up, you can begin the setup process by going to the portal and clicking Sign Up. You will need to have a government-issued ID and supply us with a copy to verify your identity.

Yes, that is the preferred method of payment for all payments. We accept Visa, Mastercard and Discover.

Yes, there is a credit card transaction fee of 2.95% and a 3% convenience fee. If you pay by ACH, there is no charge.

We do not accept any cash payments for rent or other fees.

NSF stands for non-sufficient funds. We will charge an NSF fee for a failed payment attempt if there are not enough funds in your account at the time of payment processing. The amount of the NSF fee is listed in your lease.

Utilities may be set up in a variety of ways, depending on where you live and the wishes of the property owner. In many cases, residents will be responsible for contacting the utilities companies, transferring the bills directly to their names, and paying any associated fees.

Upon service of the notice, you will have three business days to either submit the payment amount specified on the notice or vacate the premises. If you believe you were served a 3-Day Notice in error, please contact us immediately via the mobile app or online Resident Portal.